Nextiva Review: Is It The Best Business Phone System?

Introduction

Nextiva is a cloud-based communication company that offers a range of business phone services. The company was founded in 2006 and has since grown to become one of the leading providers of voice-over-internet-protocol (VoIP) systems. In this review, we will take a closer look at Nextiva's features, pricing, pros, and cons to determine if it is the best business phone system for your company.

Features

Nextiva offers a variety of features that make it an attractive option for businesses of all sizes. One of the key features of Nextiva is its virtual phone system, which allows businesses to manage their phone calls from anywhere in the world. Other features include call recording, voicemail-to-email, auto-attendants, and call routing. With Nextiva, businesses can also enjoy a range of collaboration tools, such as video conferencing and team messaging.

Virtual Phone System

Nextiva's virtual phone system is a cloud-based solution that allows businesses to manage their phone calls from anywhere in the world. This feature is especially useful for companies with remote teams or employees who work from home. With Nextiva's virtual phone system, businesses can forward calls to any device, including mobile phones and tablets.

Call Recording

Nextiva's call recording feature allows businesses to record and store calls for future reference. This feature is especially useful for companies that need to comply with regulatory requirements. Nextiva also allows businesses to review call logs and listen to recordings from a web-based interface.

Voicemail-to-Email

Nextiva's voicemail-to-email feature automatically sends voicemails to a designated email address. This feature is especially useful for businesses that don't have the time or resources to listen to voicemails in real-time.

Auto-Attendants

Nextiva's auto-attendants feature allows businesses to create custom greetings and menus for callers. This feature is especially useful for companies that want to provide a professional image to their customers.

Call Routing

Nextiva's call routing feature allows businesses to route calls to the appropriate department or individual. This feature is especially useful for companies that have multiple departments or teams.

Collaboration Tools

Nextiva's collaboration tools include video conferencing and team messaging. These tools make it easy for teams to collaborate and communicate in real-time, regardless of their location.

Pricing

Nextiva offers a range of pricing plans to fit the needs and budget of any business. The company's basic plan starts at $19.95 per user per month and includes unlimited calling, voicemail-to-email, and auto-attendants. Nextiva's advanced plan starts at $27.95 per user per month and includes additional features like call recording and video conferencing.

Pros

Nextiva offers a range of features that make it an attractive option for businesses. The company's virtual phone system allows businesses to manage their phone calls from anywhere in the world, while its collaboration tools make it easy for teams to work together. Nextiva also offers a range of pricing plans to fit the needs and budget of any business.

Cons

One potential downside of Nextiva is that it may not be the most cost-effective option for small businesses with only a few employees. Additionally, some users have reported issues with call quality and customer support.

Opinions

According to customer reviews, Nextiva is a reliable and user-friendly business phone system. Users appreciate the company's range of features and its easy-to-use interface. Some users have even reported that Nextiva has helped them save money on their phone bills.

Is Nextiva a Scam?

No, Nextiva is not a scam. The company is a legitimate provider of business phone systems and has been in operation since 2006. Nextiva has also won several awards for its products and services, including the 2020 PCMag Business Choice Award for VoIP.

Conclusion

Overall, Nextiva is a reliable and user-friendly business phone system with a range of features that make it an attractive option for businesses of all sizes. While it may not be the most cost-effective option for small businesses with only a few employees, it is a solid choice for larger companies that require a robust communication solution.

FAQs

1. Is Nextiva easy to set up?

Yes, Nextiva is easy to set up. The company provides step-by-step instructions and offers customer support to help businesses get up and running quickly.

2. Can I use Nextiva on my mobile phone?

Yes, Nextiva offers a mobile app that allows users to make and receive calls, send messages, and access other features from their mobile device.

3. Does Nextiva offer a free trial?

Yes, Nextiva offers a free trial of its business phone system. Businesses can sign up for a 7-day trial to test out the system and see if it meets their needs.

4. What type of customer support does Nextiva offer?

Nextiva offers a range of customer support options, including phone, email, and live chat support. The company also has an extensive knowledge base and video tutorials to help users troubleshoot issues on their own.

5. Can I keep my existing phone number with Nextiva?

Yes, Nextiva allows businesses to keep their existing phone number when they switch to the company's phone system.